Registering to Order

When you order, we will require your name, e-mail address, credit / debit card number and card expiry date. Without this information we will not be able to process your request or notify you of acceptance of your order. A contact telephone number may also be required so that we may contact your urgently if there is a problem with your order. We may, unless you advise us otherwise pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order.


Newsletter

When you subscribe to our newsletter you are agreeing to be sent notification of special orders, promotions and other correspondence from us via email. If, in the past, you have chosen to be notified and you no longer wish to receive mailings you can unsubscribe using the link in the email, or send an email to info@ramsayofcarluke.co.uk and we will remove your email address from our records.


Security Of Your Information

Our site uses secure software to protect your information whenever you place an order or access your account information. This software encrypts all information you input before it is sent to us to minimise the risk of this being intercepted before it is received by us. We also follow a tight security procedure as required under UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you from unauthorised access. We may wish to pass your details to trusted third-parties that we believe may be of interest to you. If you would prefer not to enjoy this service then please contact us to inform us of your preference.


Internal Confidentiality Within Ramsay of Carluke

Within Ramsay of Carluke we protect your privacy in 3 ways:

  • Access to customer account information is limited to those who need access for the performance of their job.
  • We use full login and password controls on our sales control system.
  • Confidentiality and database access controls are reviewed periodically and updates as required to further protect your personal data.

Your Rights
If, for any reason, you are unsure about the personal and account information we are holding in your name, please contact us. We will happily review your file and update the records if required. You can contact us by email, phone or fax. Alternatively, this information can be checked and reviewed online once you have signed in.


Cookie Usage

Our cookies do not contain any personal information about you and are used only to determine your browser details and secure your shopping session. We believe that this can greatly assist us in providing you with the service that you desire and to enhance your browsing experience. Cookies are required to use this site and they ensure that the communication between you and this site is secure.

Cookie Privacy and Security
Cookies must be enabled to purchase online on this store to embrace privacy and security related issues regarding your visit to this site.

By enabling cookie support on your browser, the communication between you and this site is strengthened to be certain it is you who are making transactions on your own behalf, and to prevent leakage of your privacy information.

To continue shopping online, we encourage you to enable cookies on your browser. Please contact the store owner if you have any questions relating to this requirement, or to continue purchasing products offline.


Consent

Your use of this website signifies your consent to the collection, processing and use of personal information by us for the purpose of administering and dealing with your order or account, market research, processing your payments, credit reference checking and fraud detection, and for marketing purposes as outlined above. Any changes to our privacy policy will be posted on this site so that you may ensure that you are fully informed of your rights and can notify us of any changes to your preferences.


Credit Card Security

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We do not store your credit card numbers when you place an order, nor do we allow you to store this number in your account. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to log off when you finish using a shared computer.