The purchase of products from the website is governed by these terms and conditions.

Please read them carefully before using the site – they are important to both you and us. We hope they are simple to understand. By accessing the site, you agree to be bound by these terms and conditions.

1. While anyone in the world may visit this site, we can only deliver to only denominated address in UK mainland only. We accept payment from credit and debit cards useable in the UK, as well as cheques.

2. Access to the site may be suspended, restricted or terminated at any time.

3. We accept no responsibility for the websites or any other information, practices or products of other parties linked to this web site.

4. The products supplied from this web site are supplied by Ramsay of Carluke registered in Scotland (Company no 61610). The registered address is 22 Mount Stewart Street, Carluke, South Lanarkshire, ML8 5ED.

5. Orders are not accepted from persons under the age of 18 years old. By placing an order you make a representation that you are over such an age. Where you place an order and are under that age you are in breach of contract and may otherwise breach the law. The holder of the credit card or debit card which you use will be fully liable for all sums as charged. It is also possible to order by cheque.

6. Authority for payment must be given at time of order.

7. We will do our best to fulfill all orders but in exceptional cases, such as where supplies are unobtainable or where there have been errors in prices, we may have to decline an order, in which case we will advise you as soon as possible and seek your instructions. You card will be debited as soon as payment is accepted.

8. Ramsayofcarluke.co.uk may collect and process information about you to better understand your needs and to keep you up to date with developments at Ramsay of Carluke.

9. All rights including without limitation copyright, design and trademark rights in this website are owned by Ramsay of Carluke.

10. We reserve the right to change, modify, substitute or remove without notice any information on this site from time to time. Prices, goods and availability of goods are subject to change at any time, especially considering the perishable nature of all of our products.

11. To the extent permitted by the law, ramsayofcarluke.co.uk shall not be liable for direct, indirect or consequential loss or damage arising from our services or any products sold from or referred to on this site. Neither you nor us will be liable for any delay or failure to perform our respective obligations under this contract due to any cause beyond our reasonable control including without limitation any act of God, failure, flooding, fire, strike, lock out, trade dispute, traffic accident, traffic congestion, any act or omission of any government or regulatory authority.

12. This does not affect your statutory rights as a consumer.

13. These terms and conditions and all disclaimers and other material on our website shall be governed by and construed in accordance with Scottish law and any disputes shall be referred to the exclusive jurisdiction of the Scottish courts to which both parties submit.


Shipping & Returns

Shipping

Please give us at least two working days to process your order. When placing your order please specify your exact delivery date at the checkout stage.

We can despatch on:

  • Monday for Wednesday delivery
  • Tuesday for Thursday delivery
  • Wednesday for Friday delivery
  • Thursday for Wednesday delivery
  • Friday for Wednesday delivery
  • Saturday for Wednesday delivery
  • Sunday for Wednesday delivery

To ensure your order reaches you in the best possible condition, we use a next day delivery service with a national courier company.
Your chilled box will be delivered any time between 8am and 5pm on the day you have specified. Unfortunately we cannot guarantee you an exact delivery time. If you think you may be out, you must provide alternative instructions for the courier company. If more convenient, you can have your order delivered to an alternative address, such as a neighbour, workplace or friend, or left in a safe place such as your garage or porch.

Please note that delivery dates may be affected by public or Bank holidays. If in doubt please feel free to contact us before you place your order.

Delivery Charges apply as follows:

  • £7.95 Flat Rate

Delivery charges apply to one nominated address in the UK mainland only.


Returns

Please check your order on arrival and report any damage on delivery.

All merchandise that arrives in a damaged condition will be replaced upon return of the damaged goods.

We recommend APC overnight, our courier company, for returns. There would not be additional cost.

Our policy is to replace any item that arrives in a damaged condition. We do not give refunds for damaged goods. Should an item you ordered be out of stock, you will be notified by email. We can offer a substitute item or recalculate your order.


© Copyright Ramsay of Carluke | All rights reserved | VAT Number: 290402187